1300+1800

With our Inbound Service (13/1300/1800 non-geographic numbers) calls can be:

• made to the Service from a mobile or fixed line phone from anywhere in Australia; and
• terminated at Your nominated Access Site anywhere in Australia or overseas.

The types of numbers offered by the Service are:

• 13xxxx (6 digits);
• 1300xxxxxx (10 digits); and
• 1800xxxxxx (10 digits).

Callers pay no call charge when calling a Service prefixed with 1800 and pay a flat rate when calling a Service prefixed with 13 and 1300.  There are exceptions to this, including for calls made to a Service from mobiles or from international locations.

• Service Features

The 1300/1800 Inbound Service offers the following features:

• flexible call distribution, including:
  • Australia wide routing;
  • state based routing;
  • mobile location identifier routing;
  • charge district routing;
  • standard zone unit routing;
  • exchange service area routing;
  • postcode routing;
  • call splaying;
  • call overflow;
  • time of day routing;
  • day of week routing;
  • day of year routing
  • selected caller routing; and
  • Customised Voice Response (CVR).