Forward IT offers an adhoc best effort
Time & Materials support rate. This offering is mainly used for once-off
engagements and projects, or when response times are not so important.
Includes the following:
1. Best Effort response times;
2. Business Hour Support: 9:00am to 5:00pm Mon-Fri;
3. Onsite and remote support;
4. No after-hour penalty rates;
5. Advanced Microsoft, Netware and Linux expertise.
Time & Materials
Forward IT offers an adhoc best effort Time & Materials support rate which provides the following:
Forward IT offers an adhoc best effort Time & Materials support rate which provides the following:
• Best Effort response times;
• 9:00am to 5:00pm Mon-Fri;
• No after-hour penalty rates.
Pre-Paid
Voucher
Prepaid support is purchased in blocks of vouchers (30 mins). The voucher support includes all level of engineer expertise.
• Pro-active monitoring;
• 7 Days 8:00am to 8:00pm support.
Prepaid support is purchased in blocks of vouchers (30 mins). The voucher support includes all level of engineer expertise.
• Guaranteed response times;
• Pro-active monitoring;
• 7 Days 8:00am to 8:00pm support.
MANAGED
FIXED MONTHLY RATE
A fixed monthly support rate based on the number of users, network complexity and required response times.
• Pro-active monitoring;
• 7 Days 8:00am to 8:00pm support.
A fixed monthly support rate based on the number of users, network complexity and required response times.
• Guaranteed response times;
• Pro-active monitoring;
• 7 Days 8:00am to 8:00pm support.
CONTRACTING
Forward IT offers experienced and security cleared technical resources on contract engagements to government and Defence.
Forward IT offers experienced and security cleared technical resources on contract engagements to government and Defence.