Forward IT :: Support Services

Forward IT can manage and support your network environment, allowing you to focus on core business. We understand that a single solution will not meet the needs of every organisation. That's why we offer flexible packages to suit your requirements.

Our capabilities include:

* Outsourced Network Operations/Support (Microsoft, Netware & Linux)
* Hardware & Software Supply
* Pre-Sales Support
* Integration Projects
* Desktop Support Services
* Windows XP SOE design and deployment
* Project Management
* Virus & Spam Management
* 3rd Party Application Support
* Database Support
* Data Storage Management/Tape Media Management
* Security Services
* Disaster Recovery
* Problem Management and Help Desk
* Network Environment Documentation
* IT Training
* Web page Design & Hosting
* Online ecommerce Shopping Cart Systems
* Email and Domain name hosting
* ADSL and Transact ISP Provider
* Data Network Cabling
* Blackberry, iphone and Wireless mobility
* Application Development

Time & Materials
Forward IT offers an adhoc best effort Time & Materials support rate which provides the following:

• Best Effort response times;
• 9:00am to 5:00pm Mon-Fri;
• Job management and tracking.

Pre-Paid Voucher
Prepaid support is purchased in blocks of hours (25 hours minimum). The support agreement includes all levels of engineer expertise.

• Guaranteed response times;
• Pro-active monitoring;
• 7 Days 8:00am to 8:00pm support.

MANAGED FIXED MONTHLY RATE
A fixed monthly support rate based on the number of users, network complexity and required response times.

• Guaranteed response times;
• Pro-active monitoring;
• 7 Days 8:00am to 8:00pm support.

CONTRACTING
Forward IT offers experienced and highly security cleared technical resources on contract engagements to government and Defence.