Forward IT's pre-paid support voucher option provides clients with a pro-active reliable and professional IT support at a discounted rate. Prepaid support is purchased in blocks of vouchers, with each voucher being of 30 minute duration. A minimum of 50 vouchers must be purchased. The voucher support includes all level of engineer expertise, ranging from a computer technician to a senior network integration engineer.

Pre-Paid support provides the following:

1. Pro-active monitoring of the network environment,
2. Phone support during Business Hours: 8:00am to 6pm Monday to Friday,
3. Phone support 7 Days 8:00am to 8:00pm for Severity 1 support,
4. Direct access to engineers via mobile for Severity 1 support,
5. 4 hour response times for Severity 1 support (Upgrade to 2 hours available),
6. Next Business Day response times for Severity 3 support,
7. Onsite and Remote support,
8. Job management and tracking,
9. Bi-Monthly (every 2 months) reports and meetings,
10. No penalty rates for work performed outside Business Hours,
11. Home IT visits for company directors and VIPs,
12. Secondary mail hosting service.
13. Regular pro-active server maintenance tasks every 6 to 8 weeks.