Overview

Forward IT can manage your network environment so you can focus on your core business. We understand that a single solution will not meet the needs of every organisation. That's why we offer flexible packages to suit your requirements:

Hardware & Software Supply:

    • Forward IT can supply Tier 1 hardware at highly discounted pricing.

 

Time & Materials:

  • Best effort response times
  • 9:00am to 5:00pm Mon-Fri Help Desk support
  • Access to discounted hardware pricing
  • Job management and tracking

 

Pre-Paid Voucher:

  • Purchased in blocks of 0.5 hour increments (25 Hour minimum)
  • Guaranteed severity response times
  • Pro-active network monitoring & alerts
  • Daily backup monitoring
  • Regular Server Maintenance
  • 7 Days 8:00am to 8:00pm Help Desk support
  • 24x7 After Hours Engineer for critical support
  • Access to discounted hardware pricing
  • Job management and tracking

 

Managed Fixed Monthly Rate:

  • Fixed monthly support rate
  • Guaranteed response times
  • Pro-active monitoring & alerts
  • Daily backup monitoring
  • Regular Server Maintenance
  • 7 Days 8:00am to 8:00pm Help Desk support
  • 24x7 After Hours Engineer for critical support
  • Access to discounted hardware pricing
  • Job management and tracking
  • 6 Monthly True-Up

 

Contracting & Projects:

  • Forward IT offers experienced and highly security cleared technical resources on contract engagements
  • Forward IT offers experienced engineers for project work on a number of technologies