Pre-Paid Voucher

Forward IT's pre-paid support voucher option provides clients with a pro-active reliable and professional IT support at a discounted rate. Prepaid support is purchased in blocks of vouchers, with each voucher being of 30 minute duration. A minimum of 50 vouchers must be purchased. The voucher support includes all level of engineer expertise, ranging from a computer technician to a senior network integration engineer.

Pre-Paid support provides the following:

  • Pro-Active monitoring of the network environment with the N-Able Monitoring Suite
  • Phone support during Business Hours: 8:00am to 8pm Monday to Friday
  • 24x7 After Hours Engineer for critical support
  • Direct access to engineers via mobile for Severity 1 support
  • Four hour response times for Severity 1 support (Upgrade to 2 hours available)
  • Next Business Day response times for Severity 3 support
  • Onsite and Remote support
  • Job management and tracking
  • Bi-Monthly (every 2 months) reports and meetings
  • No penalty rates for work performed outside Business Hours
  • Home IT visits for company directors and VIPs
  • Secondary mail hosting service
  • Regular Pro-Active Server Maintenance conducted monthly
  • Access to highly discounted hardware & software pricing.